Who we are

Our website address is: https://drswathiskincare.com. We are physically located at:
C5, Bharathy Nagar, 2nd street, Mudichur Rd (next to Canara bank), Old Perungalathur, Tamil Nadu 600063

Effective Date: [May 23, 2025]

At Dr. Swathi’s Skin & Cosmetic Clinic, we are deeply committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit our clinic, use our website, or avail of our dermatology, skincare, and cosmetic services.

By accessing our services or website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information to provide you with the best possible care and services:

• Personal Identification Information:
  • Name, address, phone number, email address, date of birth, gender.
  • Government-issued identification (if required for specific procedures or regulatory compliance).
• Sensitive Personal Data or Information (SPDI) / Health Information:
  • Medical history, current health conditions, diagnostic reports, treatment plans, prescriptions, allergies.
  • Photographs (before and after treatment, for medical records and with explicit consent for marketing).
  • Billing and payment information (credit card details, insurance information).
• Usage Data:
  • Information about how you access and use our website (e.g., IP address, browser type, pages visited, time spent on pages, device identifiers).
  • This may be collected through cookies and similar tracking technologies (see Section 4).
• Communication Data:
  • Records of your interactions with us, including emails, phone calls, and messages.

2. How We Collect Your Information

We collect information through various methods:

• Directly from you: When you fill out patient forms, during consultations, through our website forms, or when you communicate with us via phone, email, or in person.
• From Third Parties: With your explicit consent, we may collect information from your referring physicians or other healthcare providers to ensure comprehensive care.
• Automatically: Through our website using cookies and other tracking technologies.

3. How We Use Your Information

We use your information for the following purposes:

• To Provide Services:
  • To assess your skin conditions, diagnose issues, and develop personalized dermatology and skincare treatment plans.
  • To administer cosmetic procedures and monitor your progress.
  • To schedule appointments, send reminders, and manage your patient records.
• For Communication:
  • To respond to your inquiries, provide information about our skin clinic services, and send appointment confirmations.
  • To send you relevant updates, promotional offers, or newsletters, if you have opted in to receive them.
• For Billing and Payments:
  • To process payments for our dermatology and aesthetic treatments.
  • To manage insurance claims and billing.
• For Internal Operations:
  • To improve our services, develop new skin health programs, and conduct internal research.
  • For quality assurance, staff training, and compliance with medical standards.
  • To maintain and secure our records and IT systems.
• For Legal and Regulatory Compliance:
  • To comply with applicable Indian laws, regulations (including the Digital Personal Data Protection Act, 2023), and professional ethical guidelines for medical practitioners.
  • To respond to lawful requests from government or law enforcement authorities.

4. Cookies and Tracking Technologies

Our website may use “cookies” and similar tracking technologies to enhance your experience. Cookies are small data files placed on your device. We use them for:

• Website Functionality: To ensure our website operates correctly.
• Analytics: To understand how visitors use our website, which pages are most popular, and how we can improve.
• Personalization: To remember your preferences and provide a more tailored experience.

You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

5. Disclosure and Sharing of Your Information

We will not disclose your personal or health information to third parties without your explicit consent, except in the following limited circumstances:

• With Your Consent: We may share your information with third parties (e.g., referring doctors, specialists) if you provide us with explicit consent.
• Service Providers: We may engage trusted third-party service providers who assist us in operating our clinic, conducting our business, or serving you (e.g., payment processors, IT support, cloud hosting). These providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: If required by law, court order, or governmental regulation, or if we believe such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our patients or the public.
• Medical Emergency: In the event of a medical emergency, we may share necessary health information with other healthcare providers to ensure your immediate care.
• Anonymized Data: We may use and share aggregated, de-identified, or anonymized data for research, statistical analysis, or marketing purposes, as this information cannot be used to identify you personally.

6. Data Security

We implement reasonable and appropriate security measures to protect your personal and health information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Physical security safeguards for our clinic premises.
• Electronic security measures for our IT systems, including encryption, firewalls, and secure access controls.
• Regular staff training on data privacy and confidentiality protocols.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

7. Your Rights

Under Indian data protection laws, you have certain rights regarding your personal data:

• Right to Access: You have the right to request access to the personal data we hold about you.
• Right to Correction/Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure: You have the right to request the deletion of your personal data under certain circumstances.
• Right to Withdraw Consent: You have the right to withdraw your consent at any time where we relied on your consent to process your personal information. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
• Right to Grievance Redressal: You have the right to lodge a complaint with our designated Grievance Officer if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact us using the details provided in Section 9.

8. Retention of Information

We will retain your personal and health information for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements, and as mandated by applicable medical record retention laws in India.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our Grievance Officer:

Grievance Officer: 
Email: info.drswathiskincare@gmail.com
Phone: +91 636 956 7240
Address: C5, Bharathy Nagar, 2nd street, Mudichur Rd (next to Canara bank), Old Perungalathur, Tamil Nadu 600063